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Financial Protection


Booking with Osprey Holidays means you are protected under our ATOL (Air Travel Organiser’s Licensing) and ABTA (Association of British Travel Agents) bonding. These schemes ensure that your holiday payments are 100% financially protected, and that you can book & travel with complete peace of mind.

All of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Our ATOL number is ATOL 0749. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you have booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

Similarly, should we book ground only arrangements for you, i.e travel not including flights, then your holiday booking is protected by our ABTA bonding number V3690. This includes packages with ferries or rail and accommodation only bookings. To find our more about ABTA financial protection you can visit their website at www.abta.com.

In addition, we offer a 24 hour helpline in case you should encounter any issues during your holiday. So you can relax, your holiday is in good hands.

If you have any questions with regards to financial protection then please call our reservations teams on 0131 243 8098 or email [email protected].