Booking your tailor-made short break

We’re here to make arranging and booking your city break as simple and stress-free as possible.

As we tailor our city breaks to your individual requirements, we need to first get a little information from you about what you’re looking for - that means it isn’t possible to book your holiday directly online. However, our booking process is easy, straightforward and allows you to make any adjustments you need.

Tailor-Made Quotations & Itineraries

There are various ways of receiving a quotation:

  • As we tailor-make our holidays to our clients' specific requirements, it’s often easier to quote accurately by telephone so please call us on 0131 243 8098
  • Email book@ospreyholidays.com
  • Fill in an online quotation request
  • Or visit your local Travel Agent

Office Opening Hours:

  • Monday - Friday 09:00 - 17.30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed

What will my tailor-made quotation include?

This is your city break, so what you’d like it to include is completely up to you. As standard we arrange your flights and accommodation, but we can also book activities, excursions and tickets - anything from an evening at the opera to a fully-packed itinerary - whatever you need, just let us know.

With your quotation you’ll receive a quote reference number, please note that prices quoted are subject to availability. The costs of flights, etc. can change. We can sometimes provisionally hold flights and/or accommodation, but there is no obligation until you pay your deposit.

Provisional Booking (Options)

When we make a provisional booking we will give you a booking reference number that we’ll hold for you for an agreed period of time to allow you to discuss it with your family or friends.

Details required to make a provisional booking:

  • Your quote reference
  • The full names of those travelling as written on passports
  • It is vital that the names provided exactly match the title, first name and surnames on the passport. Changes are difficult and sometimes impossible to make after the booking has been made

Confirmed Booking

To make a provisional booking into a firm booking we require a deposit as follows:

  • Flight Inclusive Packages: £100 per person
  • Accommodation Only: £75 per person
  • Packages that include any elements that need full payment upfront: the cost of these elements plus £75 per person

Once your booking has been processed you will receive:

  • Your booking confirmation
  • Your ATOL certificate if your booking includes any flights
  • Important Information Document
  • APIS (Advance Passenger Information) form if applicable - click here to download

Please note that our booking conditions come into force when we issue our holiday confirmation invoice.

To download a copy of our booking conditions click here.

Hotel Rooms

We will detail the accommodation reserved on your confirmation and on the voucher provided with your tickets. We differentiate between rooms with a double bed (one large bed) and twin beds (two single beds). That said, there are occasions when hotels will book us a Double Room and it will have two single beds placed together. A double bed takes up less space than twin beds so a Double Room can sometimes be smaller. Similarly, a Twin Room may have two individual beds side by side but with no gap between. A Three-bedded Room is often and Twin or a Double with an extra bed which can be a Z bed or a rollaway bed.

The set up of the beds may vary from city to city and each individual hotel and cannot be guaranteed. If we advertise specific rooms at a supplement e.g. Superior Rooms or rooms with a view, then these will be guaranteed as a system for booking and pre-allocating these rooms will be available.

Paying for Your City Break

Payment is due no later than 10 weeks prior to departure. This date is shown on your confirmation invoice. In the case of bookings made within ten weeks of departure full payment must be made at the time of booking.

Ready to start planning your holiday minus the hassle? Contact our team now to get your tailor-made city break itinerary: