Coronavirus Update from Osprey Holidays
Advice to travellers is changing all the time and we expect this to continue as the government, airlines, hotels and other suppliers react to welcome reductions to the impact of Coronavirus in local and international markets.
The Osprey team are working from home however our phone lines remain open and we’re pleased to say there has been little or no wait time. That said, we’ve found the most effective form of contact is our email below.
If you can please include as much detail as possible, including your booking number, we’ll reply quickly and please also include a mobile phone number in case we need to call you back. Our current opening hours are Monday to Friday from 9am until 5.30pm.
We’ve been contacting bookings in date order, focussing on imminent departures. We will be in touch with you regarding bookings later in July and August dependant on possible changes to government/FCO travel advice and restrictions.
If you or your clients would like to postpone their trip until later this year or into 2021 we’d be delighted to help where we can. All we need is a preferred date or dates, and our team will look at an amendment for you. Please note whilst Osprey Holidays are not charging any amendment fees, if suppliers have a charge or if there is a difference in price, we do need to pass these on. If you or your clients need more time to consider new dates, and the flights have been cancelled, we can issue an ABTA backed credit note for re-booking at a more convenient time. If you or your clients are unable to postpone your/their holiday or accept a credit while new dates are considered, please contact us to discuss a cancellation or partial cancellation.
We ask for your patience and understanding while we work towards the best possible outcome for every booking.
Stay safe and well and we wish you all the very best